Meevo Software Reviews, Pros and Cons (2024)

Reviewed May 2024

Meevo Review: Meevo, Just Jump Right In!

Reviewed July 2021

Meevo 2

My experience has been the best of the best. Starting with on boarding, training and education and whatever I might have need in the future.

PROS

Meevo2 was a great fit for me being that I worked for myself. It has a great price point for a single user too. Meevo2 grows with you as your needs change over time. They have unparalleled United States phone support. And yes, it’s very easy to speak to them.

CONS

I’m a tech first kind of person so, I love setting up this software in its entirety. I can see that this could be challenging for those of us who are not as tech friendly.

Reviewed March 2024

So nice I had to use twice!

I LOVE MEEVO! Everything about it from scheduling, to booking, to payroll, to reports are just amazing.

PROS

Honestly there is nothing that I don't love about Meevo! I used it at a previous facility I managed and it was a no brainer to bring in when we were looking for a new platform to use at my latest job.

CONS

That somehow clients often get confused when doing online booking and book multiple services for themselves when trying to book for a group. Then because we require a deposit for online booking it can be a challenge getting that deposit to apply to the correct appointment once the servicing guest has been corrected.

Reviewed June 2019

Meevo 2 - A Work in Progress

PROS

- The software is fully internet based and didn't require specific equipment. - It promised better features from a franchise point of view

CONS

- We were one of the first companies on board and the regular updates and releases caused a lot of confusion and a lot of problems for us. The updates didn't come with details on what was changed or how. And if we had all our settings in place and those settings were involved in an update, everything was changed around (ie things that were "on" prior to the update, were turned "off" during the update). However we were never notified and had to find out what had changed when we ran into problems. This caused confusion not only for us, but for our franchisees and guests. - The reporting is flawed. We have spent hours upon hours on the phone with support, development, management, etc trying to help correct the reporting issues. To date we still don't have a sales or accounting report that we can rely on to provide accurate data. Everything requires a supporting report and/or manual calculations. - The support team is difficult to utilize as you aren't assigned a specific support contact therefore you're constantly explaining the same thing(s) over and over again when you call in to obtain a status, start a new support ticket, etc.

Reviewed March 2024

Meevo Review from a salon and medical spa!

PROS

The details! You can really customize Meevo to be whatever you want it to be.

CONS

The reports are not as detailed as the software and we have a hard time pulling specific numbers.

Reviewed June 2023

Customizable software for our growing medical spa

Excellent support and training for the entire staff. At any moment we can chat or call for assistance, as well as the incredible online resource Meevo “help” which I use almost daily for clarification. There are many webinars and o going trainings that also provide additional learning opportunities as we grow our knowledge of the system. We are very impressed overall and happy with our transition.

PROS

Bottom line, Meevo provides a fully customizable software that is dependable for the needs of our growing Medical spa and salon. As a 30 year old business that has changed for a salon to a high level spa, we needed a dependable and intelligent booking and reporting system that would give us everything and more. Meevo has some quirks, but overall our transition and training was smooth and seamless with a few exceptions.

CONS

Transitioning from our past software (Phorest), we lost all guest service history. This has been a challenge, however six months into our transition we have adapted. Gift cards also became a large concern as many transferred under “anonymous” instead of the guest name, causing us to have to rely on stored PDF form to look up many that are not located easily under guest profiles.

Reviewed June 2019

Meevo 2 in Today's Salon/Spa World

Overall Meevo 2 is working great for our business, we have tried several other operating systems, and Meevo 2 meets the majority of our business concerns.

PROS

-Very user friendly! -Modern looking! -Web based, So it can be accessed anywhere! -Mobile Friendly -Online booking -Inventory Management

CONS

-Sometimes it lags, and takes longer to load than desirable, while I originally thought this was just a poor internet connection, it proved not to be. - Missing some minor features that would be beneficial for my business, such as not being able to edit a ticket's payment after the day was closed.

Reviewed November 2022

Still a work in progress

As a user I feel we have to put up with their shortcomings, albeit with the knowledge that things are steadily getting better.

PROS

Customer service, esp. response times, is excellent. Multiple ways to get in touch and there is usually someone available in a hurry.

CONS

Meevo is still very much a work in progress, and a testament to that is the vouminous "ideas portal" which is full of requests for additional functionality, streamlining processes, easier access to data, etc. The user interface is not well thought out, with tons of white space, title bars, etc. and not enough useful information shown on the screen. Requires a lot of scrolling. Not a lot of sorting features. Hard to zoom in on client purchase history, e.g. list of product purchases, etc.

Reviewed March 2024

Meevo is worth it

Overall switching to Meevo was a good decision and makes the daily work flow run more smoothly.

PROS

I love how my stylists get notifications when a client checks in. I like that there are many integrations that can be added. The customer service is great!

CONS

The transition to integrate Tippy and Meevo Pay were a little rocky.

Reviewed March 2024

Meevo Rocks

PROS

Meevo was what we switched over to after MillenniumGo - it was a really easy transition for our salon & clients!

CONS

It took a little getting used to, but all in all it’s been great!

Reviewed March 2024

Enterprise software on the LOW

I loved it, I’d totally affiliate. I think you have a good product.

PROS

It comes with YEXT listing. The SEO features were pretty nice aswell.

CONS

For non technical people it doesn’t have the best UI.

Reviewed June 2020

Meevo 2 is the Perfect Choice!

My overall experience with Meevo 2 have been a great one. Millennium's Technical Support Teams has always provided me with excellent customer service. They are very helpful and friendly. They have handle my concerns and challenges with great solutions in a timely manner. And most importantly, they have kindly work with me in a patient manner, despite my challenges of not being so tech savvy. However, I am now functioning very well with the information and education that they have provided. I am so much more confident when utilizing my new tech skills that I am now willing and able to assist others.

PROS

I love that this software is affordable and very easy to use. It has definitely cut my work load in half and helped me to organize more efficiently. I am able to offer my guest the best options possible by using the appointment scheduler, client intake forms, client profile history, appointment text and email communications, online booking feature, and I am able to do excellent email marketing through the use of their add-on integrations.

CONS

What I think would be a great addition to Meevo 2 is to create a feature that would allow you to forward your pre-scheduled clients appointments for one week, and then reschedule them to the following week in one step. It would make it a lot easier instead of having to reschedule each client individually. Another great addition would be to create a security feature for online booking that would allow you to verify the email of the user by sending a verification link to the email they have provided to set up their online account, prior to permitting access to online booking. This will provide better protection for your appointment book. Integrations with other apps work very well, but perhaps additional information in the help section on what not to do and why, may prove to be quite useful. This would decrease the need for further assistance.

Reviewed May 2023

Love for Meevo!

Overall I love Meevo. It takes a while to learn all of the features but once you start catching on you realize that these features help run the business day to day.

PROS

The integrations to be able to run my business efficiently

CONS

the conversion from my previous software

Reviewed July 2019

Meevo 2 was an easy switch

A benefit we are seeing is having the daily service totals and monthly product sales easily available to us pushes us to make more sales and surpass goals that are calculated for us.

PROS

The software is much more to the point than others. Having it available through web browser instead of strictly computer has really helped us while booking clients outside of the salon. Also, everyone having their own profiles and goal centers really pushes our stylists to sell and bring in clients more frequently.

CONS

I do some times have a hard time with inventory counts. Some times I need to deduct a product here or there for personal use, and it can get confusing just taking one product out of the inventory count.

Reviewed April 2022

The BEST Salon/ Spa Software

Love everything about this software - including the customer service. same day replies is CRUCIAL on busy days, and Meevo has that!

PROS

I love the functionality and how user friendly the software is. A new hire can learn the software very quickly which is very helpful.

CONS

I would say the cost - we utilize a lot of add ons as well, so it is a costly monthly expense - however we would not be able to run our company as well as we do without it.

Reviewed October 2019

Waiting for all features to work

PROS

Desktop and tablet friendly. Once all bugs are out I hope to have a more efficient software.

CONS

There is always a bug. There are too many steps or reports you have to run in order to get what you are looking for. Some reports require 30 mins or overnight to update. I don't think it was ready to be released.

Reviewed March 2024

Worth the investment!

Easy for staff to learn and use. Even for our non technical staff.

PROS

Customizable to suit your salons needs/preferences.

CONS

Not being able to edit a transaction after its closed. Have to void and make a new ticket.

Reviewed March 2024

Meevo School

We are all very satisfied with the change to Meevo and the support along the way has been great!!

PROS

I love being able to be paperless and having the ability to do so many different things in one place

CONS

The set up was very intensive but worth it.

Reviewed October 2019

Great software, needs some fundamental upgrades

Benefits are online booking, storing credit cards with our cancellation policy and it’s keeping clients committed to there appointment or they cancel with advance notice. We love all the notifications clients get, the option to opt in or out of text messages.

PROS

The intricacy of options and ability to manipulate appointment timing and service, service providers, extensive options for a lot of different things. Also love the reports. I do deeply wish it will be made into an app and not a link. I believe the functionality of an app would be a lot faster and and stronger when using a phone.

CONS

It lacks a few functions. It’s compatible with iPad but can be very slow. Definitely works better on desktop however, our business does not utilize a receptionist and we like to keep everything mobile. When launching, you can upload a client list but only one time per-launch. When I opened I was alone for the first 3 months, when I onboarded my next two stylists I was not able to upload there client list. A feature other salon softwares at any time. So now we are not able to track who is new to the salon because all clients are being added as new. The features for classifying what type of client is also not broad. There is only “walk-in or request or redo”. There should be an option for “New” meaning new to the salon, not a walk in and there should also be “new request” these are all important categories to track where clients are coming from to make predictions. The biggest shortfall is when a client cancels online, it does not notify the salon. We have to visually be on top of checking for the square color. There are so many notification options there should definitely be an email notification at least to notify the salon or employee that was booked. Lastly, the client email list is only for the last 90 days. When downloading a client list, it would be great if we could have the whole history not 90 days. We have clients that don’t come in as frequently as 90 days and they will miss our emails.

Reviewed April 2018

Meevo 2 is a fantastic product that will help define the next generation of salon apps.

First, huge cost savings with MORE features instead of less. Beautiful interface, very snappy performance. Extremely customizable and fantastic reporting capabilities.

PROS

Overall, the Meevo2 user experience is great. The software can be customized to behave however you want, with in-depth settings for user security roles, appointment booking preferences, product and services groups, etc. You want your Level 1 stylists to be bookable online, but only for Blowouts, except for someone who also does haircuts, but takes longer than a standard level 1 haircut and is slightly cheaper? There are settings for that. There are comprehensive training videos to walk you through every aspect of configuring and using the system. You're also paired up with a customer success specialist who helps with getting you set up. Ours was *extremely* knowledgeable about Meevo2 and knew the answer anytime we had a question. The system looks gorgeous (especially once you have your Smart Center tiles set up) and is very snappy and responsive. Meevo2 also runs on iPhone and is just as quick and beautiful as on a desktop computer. No need for an extra app, and the mobile version seems to have all the features of the desktop site. EMV credit card reader support is fully integrated from MX915. Meevo handles the pass off to get tip amount, client signature, etc. It's a very smooth process.

CONS

The software launched recently (early 2018). There might be some glitches especially as new features roll out. We haven't run into anything, but it's good to be aware. When moving from another system, it's likely you won't be able to bring all your data. We were able to bring all of our client names and information, but not service history. We got around this by storing service history as client visit notes. It takes a while to set everything up, because it is so configurable. It doesn't have defaults, which means there's no "Quick Start". You need to set up your Service Categories, Services, Employee Templates, Security Roles, Employee Categories, Manufacturers, Product Categories, etc etc.

Reviewed July 2023

Meevo Salon/Spa Software is amazing!

PROS

The software is simple to use, easy to train new staff, extensive reporting, well organized, and regularly being updated and improved based upon user feedback. Tech support is responsive, thorough, and very knowledgeable. We've been a user of prior versions of Meevo (Millennium, Harms Software Solutions) for nearly 25 years. Software has always been functional and very stable. Cloud-based Meevo is easy to use on a variety of mobile devices and has simplified business management from any location. Staff access to their books from their cell phones has created a sense of control for our team and in turn improved service provider retention.

CONS

Simplify the activity log by removing unneeded data.

Reviewed March 2024

Best Software for Spa

Excellent product and we couldn't function as smoothly and organized without it.

PROS

We love Meevo because of the ease of use. I feel like the company is consistently finding new ways to make what is already a great software to use better. The ease of use for everyone from management to our employees makes it a really great product over all other softwares for our spa. There is so much within Meevo that you can do that it could be overwhelming for a new user, but with patience and time, a new user will find that it is a really beneficial software to use for everything from scheduling, inventory & overall spa management.

CONS

I feel like when we find things that limit us within the software, the company comes out with updates that remedy this. I love how the company is constantly listening to its users concerns and looking for new ways to improve.

Reviewed May 2020

Easiest conversion

I love that Meevo 2 is cloud-based and that I can access it from literally anywhere on my laptop, iPad or phone. And the user faced website is super easy to use no matter which device I’m using. I used Millennium for over 8 years and was worried that I was going to struggle getting used to Meevo 2, especially during the stress of the pandemic, but I am more than happy and grateful that it was an incredibly easy conversion, and very straight forward and easy to learn.

PROS

It’s very user friendly, easy to navigate and simple but has everything I need to run my business smoothly and confidently. I love how easy everyone made it for me to switch over from Millennium even during the craziness of our state mandated shut down.

CONS

One thing that was a little frustrating was that my previous credit card processing machine that I had integrated with Millennium wasn’t able to be reconfigured to work with Meevo2, even though I ended up buying the same exact machine. After speaking with [SENSITIVE CONTENT HIDDEN] and a few others within the Millennium network they explained why this wasn’t possible and I felt much better after I understood why.

Reviewed March 2024

Happy with Meevo!

PROS

Very easy system to learn and use. The transition from our old system to Meevo was pretty easy.

CONS

Emma Marketing. It can be easy but it usually gives me a hard time. Not a fan

Reviewed May 2023

Customer service is amazing!

I have been with Meevo since the launch of Meevo 2 and with Millennium before that- the company doesn't settle for just ok, they constantly listen to their users to make improvements that are requested.

PROS

A detailed POS system is amazing for a business ess but when you have support staff, sales staff, and [sensitive content hidden] who responsive and honestly cares about your business succeeding is the extra push an owner/manager enjoys!

CONS

That I don't have enough time in my day to use all the reports Meevo offers!