Top 7,094 Reviews From Legit Priceline Buyers (2024)

Customer Service

They asked me to called back and I explained it I had purchased a deal... So, after a few days, somebody else called back asking to confirm my address to send the check for the $740 reimbursem*nt. I already got the check and has been deposited. I am very satisfied with the customer service and with the fulfillment of their word. You have earned my business!

Staff

I was helped by Raeve in traveler services. He was great! He was incredibly helpful and efficient. I am very grateful for the service he provided me for my rental car. He explained everything thoroughly and was easy to work with.

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PriceStaff

I had an unexpected family emergency and had to cancel my trip two days prior to departure. Priceline went above and beyond to help me to cancel my reservation. Very helpful and compassionate during this time of grief. I will be sure to use Priceline in the future for my travel needs. 5 Stars!!!!

My husband and I booked a room somewhere thru priceline. We weren't able to go due to a unforseen medical issue that turned out to be a urgent matter. Priceline contacted the Motel and tried to get them to refund us however they refused. I think Priceline helped as much as they could.

Staff

I unfortunately had to cancel my trip. Spoke to 6 different people, all telling me different things. Wouldn’t do anything to help. Richard the last person I spoke to and got the job done! Thank you Richard!

Price

We book 2 room thru Priceline with trip protection for deep sea fishing on party boat. The boat got problem with the engine and cancel our the trip. Call Priceline to cancel the reservation for refund. Priceline only refund us back $9 per room.

Customer ServicePrice

I rented a car thru Priceline from Fox car rental in Oakland. When I went to pick up the car they said it would not be here for several hours. So they hooked me up with an additional larger car, of course at a higher price. When I went out to the lot it was an suv which I had no intention of driving and I went back to the counter. They sure enough found me another smaller car. But still said there was an additional charge. Second they said there was a $100 security deposit. Which later they changed to charges for bridges and tolls. I called Priceline and they basically too bad. Both companies are not worth doing business with. Professional scammers!

DON’T DO IT!! I went through Priceline to purchase a rental car. They matched me with FOX rentals. I drove almost 2 hours to get my rental that I purchased through Priceline only to get there and be told that they’ll be a very pricey hold needed to be placed on my card. Miriam told me that it would be $500 then $700 then $800 needed to be held on my card. I was not expecting that. So in the end I wasn’t able to get the car and was told that I would not be given a refund from Priceline for my money I already paid online to get the rental. BAD BUSINESS!

Sales & Marketing

Booked a room that was not what was advertised. I am used to getting what is advertised via Priceline. However, they don't care enough about your business to make it right when you are scammed. I will no longer use service as a result. You can have many great experiences and it only takes one bad one to make all the other ones not matter.

Customer ServicePrice

I bought 2 air tickets from Priceline for 471.90. Wanted to change date, still same price, told me it will be for 772.00. I asked at least 10 times for total price. Told me 772.00 10 times but still charged my card 1243.90, requested why, said that was the difference, on the same call asked to cancel it, but denied it.